Department for Education (DfE) Coronavirus Helpline
The DfE have set up a helpline offering guidance for anyone with education related questions.
The number is 0800 046 8687, and lines are open 8am-6pm (Monday - Friday), and 10am - 4pm (Saturday and Sunday).
Young Minds Top 10 Tips
- Try not to shield your child from the news, which is going to be nearly impossible at the moment. The amount of information on the internet about coronavirus can be overwhelming, so ask your child about what they’re seeing or hearing online and think together about reliable sources of information.
- Talk to your child about what’s going on. Find out how they’re feeling and what they’re thinking about, let them know it is okay to feel scared or unsure, and reassure them that this will pass.
- Try to answer their questions and reassure them in an age appropriate manner. Remember, you do not need to know all the answers, but talking can help them feel calm.
- Reassure your child that it is unlikely they will get seriously ill, and if they do you feel ill you will look after them. Your child might be concerned about who will look after you if you catch the virus. Let them know the kind of support you have as an adult so that they don’t feel they need to worry about you.
- Give some practical tips to your child about how they can look after themselves. For example, show them how to wash their hands properly, and remind them when they should be doing it.
- Keep as many regular routines as possible, so that your child feels safe and that things are stable.
- Spend time doing a positive activity with your child (such as reading, playing, painting or cooking) to help reassure them and reduce their anxiety. This is also a great way of providing a space for them to talk through their concerns, without having a ‘big chat’. Have a look at our conversation starters and ideas for activities you can do with your children while isolating at home.
- Encourage your child to think about the things they can do to make them feel safer and less worried.
- Be aware that your child may want more close contact with you at this time and feel anxious about separation. Try to provide this support whenever possible.
- Remember to look after yourself too. If you yourself are feeling worried, or anxious about coronavirus, talk to someone you trust who can listen and support you.
Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself.
Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, GPs and hospitals are still providing the same safe care that they have always done. Here is some advice to help:
Mental Health Urgent Response Line- open 24/7
If you need urgent help as you are in mental health distress, then there is always someone you can call.
The newly launched Mental Health Urgent Response Line is available 24 hours a day, 7 days a week by calling 0800 953 0110. It is staffed by trained mental health professionals who are able to provide assessment and referrals to appropriate services – ring it if you need to access services or for advice about someone who needs treatment/support.
Below are a variety of resources which you may find helpful to share with your child/ren. There are also some links to support you as adults.
Well-Being & Mental Health Resources
Now more than ever, we need to look after our wellbeing. The Five Ways to Wellbeing is an excellent tool to help us to focus our attention to these areas.
Don't forget to draw upon the Resilience Framework to help you and your family during this challenging time. The Resilient Framework consists of 42 resilient moves. A resilient move is an everyday action or step that evidence tells us can help build resilience.